how to cancel a order on etsy

Hello, I am sorry to hear that you had to cancel your order. I have been selling on Etsy for over 5 years and have encountered this situation a few times.

You can do this by clicking the "Contact Shop" button on the order page. You will then need to go to the Store Manager and select "Orders and Shipping". Find the order you want to cancel and click the three-dot icon on the right. Select Cancellation from the drop down menu. You will be asked to select the reason for the cancellation and write a message to the customer. You can explain the reason for cancelling the order and apologise for any inconvenience caused.

After cancelling the order, the customer will receive a full refund and the transaction will be removed from your shop statistics. This means that it will not affect your shop ratings or reviews.

However, you may still receive feedback from your customers, so please be polite and professional. We hope the above has been helpful and we wish you the best of luck with your shop.

Hello, I understand that cancelling an order can be stressful. I have been selling on Etsy for 3 years and have learnt a lot about how to deal with this situation. The most important thing is to communicate with the customer and try to resolve the issue.

You can do this by clicking the "Contact Shop" button on the order page. Sometimes, a customer may change their mind or have a valid reason to cancel an order.

In this case, you can agree to cancel the order and get a refund. You can do this by going to the Store Manager and selecting Orders and Shipments. Find the order you want to cancel and click on the three-dot icon on the right. Select Cancellation from the drop down menu.

You will be asked to select a reason for the cancellation and write a message to the customer. You can thank them for their concern and wish them well.

After cancelling the order, the customer will receive a full refund and the transaction will be removed from your shop statistics. This means it will not affect your shop ratings or reviews.

However, you may still receive feedback from your customers, so please be polite and respectful. I hope this helps and happy selling.

Hello, I sympathise with you having to cancel your order. I have been selling on Etsy for 4 years and have encountered this situation a few times.

The first thing you need to do is contact the customer to confirm that they want to cancel the order. You can do this by clicking the "Contact Shop" button on the order page. Sometimes, the customer may have made a mistake or have a genuine reason for cancelling the order. In this case, you can agree to cancel the order and get a refund. You can do this by going to the Store Manager and selecting Orders and Shipping. Find the order you want to cancel and click on the three-dot icon on the right. Select Cancellation from the drop down menu. You will be asked to select a reason for the cancellation and write a message to the customer. You can express your apologies and offer them a discount on future purchases.

After cancelling the order, the customer will receive a full refund and the transaction will be removed from your shop statistics. This means it won't affect your shop ratings or reviews. However, you may still receive feedback from your customers, so be sure to be friendly and helpful. We hope the above has been helpful and wish your shop a prosperous business.