Etsy Message to Buyers: 6 Examples for 2025

Message to Buyers is your key opportunity to impress customers right after their Etsy purchase. While shoppers receive a standard order confirmation email, Etsy reserves a special section just for sellers—this is where you can stand out. A well-crafted message builds trust, enhances the buying experience, and encourages repeat sales.

So, how can an effective message be sent to buyers? What are the most impressive Etsy message to buyer examples? Continue reading our article to offer great customer service on Etsy.

You can click on the table of contents to read directly the section you are interested in.

• What is a Message to Buyers on Etsy?
• How to send a message to buyers as an Etsy Seller?
• Etsy Message to Buyers Inspired by Star Sellers and Raving Sellers
• What should Etsy message to buyers include?
• 6 Common Examples: Message to Buyers on Etsy
• FAQs
• Final Thoughts

What is a Message to Buyers on Etsy?

Etsy Seller Handbook define Message to Buyers as:

“The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing.”

When sending a message to buyers, you can thank them for purchasing your products. Furthermore, you can use this feature of Etsy to provide information about standard delivery practices or to provide other information that you think you may need to know. You can also briefly include your Etsy store's refund policy.

💡 Pro Tip: The best way to ask clients for leaving a review is a message to buyers feature.

You must be aware of the importance of reviews as an Etsy Seller. You can eliminate bad reviews and acquire good one. But, you should follow a proper strategy in your message. 

How to send a message to buyers as an Etsy Seller?

Murat is an Etsy seller and he sells genuine leather items on Etsy. He analyzes his Etsy store’s views vs visits every week. Then, he finds out that his  Etsy shop needs to be boosted for maximizing sales.

Murat discovers that a message to buyers may assist with requesting clients to leave a review. Consequently, good reviews can turn into purchases. So, Murat finds a way to accelerate his Etsy orders. However, how can he do that? 

Message to all clients that shopped from your store

Etsy includes this message on receipt pages and email buyers receive when they complete a successful purchase from your shop. Thus, you should know that this message will be addressed to all your clients. You should give cover topics here instead of custom messages.

Murat wants to add a cover message to all his shoppers. So, he and also all Etsy sellers must follow these steps:

1.Navigate Shop Manager > Settings > Info & Appearance.

2. Scroll down to the Message to Buyers field.

3. Do not forget to click Save Changes

Separate message to your Etsy clients

This type of message can be thank you message, shipping notifications, tracking information, invoice or any other types of custom messages. 

One of Murat's clients ordered a handmade leather Bible cover. Then Murat packaged his item and shipped it to his customer. After the bible cover reached the customer, he asked Murat to send an invoice again. 

Murat will send the invoice again. Furthermore, Murat wants to transform this request into an opportunity for thanking his client and asking for a review. But, how can he accomplish it?

Here is the guide for all Etsy sellers to send a private message to specific clients:

1.Go to Shop Manager, Tab Orders & Shipping.

2. Select the order you want to contact a buyer about.

3. Click the Message button on that order.

4. Determine your message and type it in the textbox.

5. Press Send.

If you come to Step 5 but are not sure how to write effective messages to shoppers, then analyze messages to buyers examples on Etsy.

Etsy Message to Buyers Inspired by Star Sellers and Raving Sellers

If you are unsure about what to write in a message to buyers field, the greatest way is to get inspired by Star Sellers and Raving Sellers. You can use the handy EHunt Shop Analyzer tool to make your job easy. 

Etsy Star Sellers

If you need to be inspired by Etsy Sellers to write marvelous notifications to buyers, what can be better than Star Sellers?

✔️Need to Know: Star Sellers have an outstanding track record for providing a great customer experience—they consistently earned 5-star reviews, shipped orders on time, and replied to messages quickly.

Murat marks the label as “Star Seller” and selects Etsy shop creation time as “3 years” on Shop Analyzer. Then he analyzes the results:

EHunt listed the Star Sellers with these stats below:

• Total Sales (7-Days)
• Total Reviews (7-Days)
• Total Favorites (7-Days)
• On Sale (How many items are selling)
• Creation Time (Etsy store)

Moreover, there are 3 icons on the left side of each listed store. First one will be a direct link that enables you to view related stores on Etsy.com. Middle one that works with the EHunt Keyword Research Tool in a coordinated way is used to see the “Product List”. The latest one is to be selected for adding stores to favourite list.

So, Murat decides to view the top seller in the list on Etsy and click the first icon. Then he analyzes azdigitaldesigns . Abby, the owner of a to z digital designs, wrote a long message to buyers on her Etsy store.

Here is the Abby’s message to Buyers example:

Even though Murat does not sell digital items on Etsy, this one is still a great example for him because Abby’s message consists of a well structured outline. Greeting all customers and showing appreciation by thanking them, briefly explaining items list and shop policy.

Etsy Raving Sellers

Raving badged sellers on Etsy are other inspiring sellers since they are rewarded thanks to getting positive reviews. Hence, they offer amazing customer service. And, why is “message to buyer” not part of it?

✔️Need to Know: Sellers that get multiple 5-star reviews in the past 7 days deserve a “Raving” badge.

Murat marks the label as “Raving” and selects Etsy shop creation time as “All Years” on Shop Analyzer. Besides, he filters the shops that have more than 10.000 views. Than he analyzes the results:

First, find out what Kate, the owner of app name, wrote:

 Let’s focus on Kate’s message to buyers example:

Kate comes up with a flash sale and free shipping offer in her message. Then she salutes her clients, explains the shipping process and details for her goods. It is a spectacular example for all Etsy sellers.

What should Etsy message to buyers include?

After Murat scanned many examples, he explored that his message to buyer should be consist of:

• Greeting all customer and showing them appreciation,
• Offer flash sales, promotions or free shipping
• Briefly explain shipping process and refund policy
• Summarize item list and their features
• Add notifications for items if needed

6 Common Examples: Message to Buyers on Etsy

Crafting the perfect Message to Buyers builds loyalty and reduces questions. Explore 6 Etsy message examples to improve your customer communication today.

Thank You for Your Purchase Note

Thank You for Your Purchase message shows appreciation and build rapport. Keep warm, personal, and brand-aligned to turn buyers into repeat customers.

Here is a template:

Hi [Customer's Name],
Thank you so much for your order from [Shop Name]! We truly appreciate your support and are thrilled you found something you love.
Your satisfaction is our top priority, so if you have any questions or need assistance, please don’t hesitate to reach out.
We hope you enjoy your purchase and can’t wait to serve you again soon!
Warm regards,
[Your Name]

Promotional Message

Maximize your Etsy sales with strategic promotional messages that reward customers and encourage repeat orders. Use this message to share discounts, new products, or exclusive deals, and just keep it relevant and valuable to their purchase.

Here is a template:

Hi [Name],
Thank you for your purchase! We truly appreciate your support.
As a token of our gratitude, enjoy 15% off your next order with code THANKYOU15. This special offer is valid for 30 days, which is perfect for trying our newest [product category]!
We're constantly adding fresh, handcrafted items to our collection. Follow our shop to be the first to know about upcoming launches and exclusive deals.
Happy shopping!
[Your Name]
[Shop Name]

Request for Reviews

A well-worded review request can boost your Etsy shop's visibility and credibility. This template helps you politely encourage feedback while maintaining excellent customer service standards. Keep it friendly, appreciative, and never pushy.

Here is a template:

Hi [Name],
We hope you're loving your [product name]! If you have a moment, we'd truly appreciate your honest review on Etsy. Your feedback helps our small business grow and helps other shoppers find the perfect items.
Click 'Your Account' > 'Purchases and Reviews' to share your thoughts. As a thank you, here's 10% off your next order with code: THANKYOU10.
We're so grateful for your support!
[Your Name]
[Shop Name]

Policy Updates

If there's changes in shop policies, shipping rates, or other important details, messages are sent to inform customers.

Here is a template:

Hi [Name],
We've updated our shop policies to better serve you! Changes include clearer return guidelines. These updates take effect [date].
You can view the full details at [link to policies]. Thank you for supporting our shop. We're committed to providing you with the best service possible!
[Your Name]
[Shop Name]

Shipping Notifications

When an item is shipped, a message is often sent to inform the customer. It includes tracking information and expected delivery date.

Here is a template:

Hi [Name],
Great news! Your order [number] has shipped via [carrier]. Track your package here: [tracking link]. Expected delivery: [date]. If you have any questions, we're happy to help. Thank you for shopping with us!
[Your Name]
[Shop Name]

Responses to Customer Inquiries

Exceptional customer service begins with promptly addressing all questions regarding your products, shipping details, and store policies.

Here is a template:

Dear [Customer's Name],
Thank you for contacting [Shop Name]! We appreciate you reaching out about [specific question/topic].
[For product questions]:
The [product name] is [brief description of features]. Many customers find it particularly useful for [common use case]. You can find more details in our product photos and description [link].
[For shipping questions]:
Your order #[number] was shipped on [date] via [carrier] and should arrive by [date]. Track it here: [tracking link].
[For policy questions]:
Our [return/exchange/shipping] policy states that [clear summary]. Please let us know if you'd like us to clarify any part of this.
If you have any other questions, don't hesitate to ask. We're here Monday-Friday, 9am-5pm [time zone] and typically respond within [timeframe].
Warm regards,
[Your Name]
[Shop Name]

FAQs for “ Message to Buyers” on Etsy

Can I edit " Message to Buyers" after I first created it?

Yes, It is possible to edit or change your text from the Message to Buyers field on your Shop Manager

Can I send customized messages to any of my clients?

Yes, you are able to send separate messages to your clients through Shop Manager > Orders & Shipping.

💡Pro Tip: You can follow your clients’ responses and be notified by EHunt Follow-Up Reminder.

What is a good message to buyers on Etsy?

A good Etsy message to buyers should:

• Thank them personally ("Hi [Name], thanks for your order!")
• Confirm next steps ("Your item ships in 1-2 days")
• Include key details (tracking/delivery info or digital download link)
• Offer help ("Reply with any questions!")
• Add warmth (emoji or closing like "Happy shopping!")

Final Thoughts

There are many ways to impress your customers and get them to purchase from your Etsy store again. Providing excellent customer service is unquestionably one of them. This is where Etsy Message to Buyers plays a crucial role. If you review good examples and follow the steps we outlined in the article, it's not a tough job to get great feedback.