how to cancel an order on etsy
Question
how to cancel an order on etsy
Hi everyone, I'm a new seller on Etsy and I just got my first order. The buyer has asked me to cancel the order, but I'm not sure how to do it. I've looked at the Etsy help center, but I'm still confused. Can anyone help me? Here are some specific questions I have: What are the steps involved in canceling an order on Etsy? Do I need to provide a reason for the cancellation? How long does it take for the buyer to receive their refund? Any help would be greatly appreciated. Thanks!
Guillermo Massart
Upvote:
247
Published Date: 2023-11-05T09:49:45Z
3 answers
Answer 1
Answer LinkHi there, Congratulations on your first order! To cancel an order on Etsy, follow these steps: Log in to your Etsy account. Go to "Orders & Shipping". Click on the order you want to cancel. Click on the "Cancel order" button. Select a reason for the cancellation from the drop-down menu. Click on the "Cancel" button. Etsy will automatically issue a full refund to the buyer. The refund will be processed within 3-5 business days. Here are some additional tips for canceling orders on Etsy: Be sure to respond to the buyer's request promptly. Explain the reason for the cancellation in a clear and concise manner. Offer to help the buyer find a similar item if possible. I hope this helps!
John Smith
Upvote:
22
Published Date:
2023-11-09T01:59:15Z
Answer 2
Answer LinkHi, Canceling an order on Etsy is a relatively simple process. Here are the steps involved: Log in to your Etsy account. Click on "Orders & Shipping". Click on the order you want to cancel. Click on the "Cancel order" button. Select a reason for the cancellation from the drop-down menu. Click on the "Cancel" button. Etsy will automatically issue a full refund to the buyer. The refund will be processed within 3-5 business days. Here are some additional things to keep in mind when canceling an order: You can only cancel an order before it is shipped. If the order has already shipped, you will need to contact the buyer and arrange for them to return the item. If the buyer has already left a review, you can contact Etsy to have the review removed. I hope this helps!
Carl Johnson
Upvote:
16
Published Date:
2023-11-09T19:39:31Z
Answer 3
Answer LinkHi, Canceling an order on Etsy is a common occurrence. Here are the steps involved: Log in to your Etsy account. Click on "Orders & Shipping". Click on the order you want to cancel. Click on the "Cancel order" button. Select a reason for the cancellation from the drop-down menu. Click on the "Cancel" button. Etsy will automatically issue a full refund to the buyer. The refund will be processed within 3-5 business days. Here are some additional tips for canceling orders on Etsy: Be respectful of the buyer's time. Explain the reason for the cancellation in a clear and concise manner. Offer to help the buyer find a similar item if possible. I hope this helps!
Charles Coe
Upvote:
10
Published Date:
2023-11-19T09:58:11Z
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